Client Rights

 

Cancellation Policy

 

Client Responsibilities

 

In a professional massage the client is entitled to the following rights:

  • The right to complete privacy dressing and undressing, and to feel comfortable with the amount of clothing to be removed

  • The right to control the amount of pressure applied to any area of the body, and to feel comfortable with the areas of your body being touched

  • The right to be draped at all times, except the area being worked, and to feel comfortable with the draping technique being used. Breasts and genitals are covered at all times.

  • The right to talk or not talk, to share or not share internal experiences during the session

  • The right to be treated with respect both verbally and non-verbally

  • The right to terminate the session at any time

 

Cancellation Policy
I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

 

Responsibilities of the Client

The client will keep the practitioner aware of any changes to their medical profile, and understand there shall be no liability on the part of the practitioner if the client fails to do so. If the client’s medical condition requires it, the client understands they may be required to receive clearance from their primary care provider before receiving massage.

Every person brings their own history with them into a session. The client agrees to let the practitioner know if touch in any area is uncomfortable to the point it needs to be modified or avoided completely for this session or all sessions. The client will also inform the practitioner of changes in their mental or physical health so that the choice of modalities and touch used is appropriate and customized for the client’s best interests.

The client understands that the touch, or manner, or communication of the practitioner is never intended to be sexual in nature. If at any time the client feels the touch or manner of language of the practitioner is sexual in nature or inappropriate to the client, they agree to immediately inform the practitioner so that the session can be stopped or changed.

The client understands that touch, in general can be related to sexual response or sexual feelings or memories. Sexualized behavior, sexualized advances, or sexual language by the client towards the practitioner are grounds for termination of the session, and the client will be liable for payment of the full cost of the scheduled appointment.

The session(s) the client receives are not, in any way, intended as a diagnosis or treatment of medical or mental health. Furthermore, the session(s) in no way represent a substitute of replacement for appropriate medical health or mental health care.